India / Indes 2nd International Young Mathematicans Convention
November 29th to December 6th 2006
We flew with Air Sahara from Mumbai to Lucknow and 4 pieces of luggage were lost. You can probably imagine student's faces when they learned that they would have to spend their entire trip in India with no clothes... Here is a complaint letter I sent to the airline:
To whom it may concern:
Last week, eleven students and three teachers (including myself) from the Canadian International School of Egypt attended the mathematics convention at City of Montessori School, Lucknow, India. We flew from Mumbai to Lucknow with Air Sahara and were highly disappointed by the quality of the service provided by your airline.
On December 1st, computers were down at Mumbai Airport, so luggage had to be checked in manually. Bags were not tagged properly and the lady at the check-in counter was responding to our concerns in a very poor manner.
During the flight, my wife (who is another teacher) was served a molded omelet. Luckily, she didn’t get sick.
Arriving in Lucknow, four pieces of luggage were missing. We waited over an hour for the bags and then had to claim the missing luggage. Many bags came out of the airport without any identification tags, so we didn’t know which suitcases were missing. The working staff at Lucknow airport continuously blamed us for the bags that had no ID, but theses tags were taken away while on the aircraft.
The man at the airport systematically refused to write down names or numbers, mentioning on several occasions that everything was in his head.
Two students were lucky enough to receive their bags 2 days after our arrival, but two students received their bags only on the last day of the convention, which means they were wearing the same clothes for over 4 days. You have to realize that the loss of luggage put extra stress on our students and I have the feeling that some of them underperformed during the mathematics competition because of this.
We went shopping with these two students on the third day, to provide them with basic clothes and hygiene products, but this extra cost had to be paid by the students as your airline continuously refused to give us some sort of compensation.
We paid 315$US per return ticket, so we gave your airline an approximate total of 4400$US. I do not feel we received proper service for this amount of money and therefore, I am requesting financial compensation for these unfortunate events. We kept the bills for what students bought in Lucknow and this adds up to about 150$US only. I can send you the bills, if needed.
I hope you understand my frustrations, and will consider my request promptly.
If you have any comments or questions; please do not hesitate to contact me.
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